Accessibility statement
This accessibility statement applies to content published on the Family Information Service Synergy website.

This website is run by Leeds City Council. We want as many people as possible to be able to use this website. That means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.


How accessible this website is
We know some parts of this website are not fully accessible:

  • HTML used to format text instead of CSS
  • Pages contain a form but there is no submit button
  • Links do not have a discernible name

Feedback and contact information

If you need information on this website in a different format email family.info@leeds.gov.uk and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio, braille, BSL or large print
Reporting accessibility problems with this website
If you find any problems that are not listed on this page, or you think we’re not meeting the accessibility requirements, email family.info@leeds.gov.uk.

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility
Leeds City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Non-accessible content
The elements listed below are not accessible and do not comply with the accessibility regulations.

HTML used to format text
Fails 1.3.1 Info and Relationships:

  • Uses < font > tag to format text. Changes in typography should use CSS not HTML to handle styling
  • Uses < b > tag to format text in place of headings. The page must be divided into logical sections using headings. H1-H6 can be used
Pages contain a form but there is no submit button
Fails 3.2.2 On Input and 4.1.2 Name, Role, Value:

Content block is contained within a < form > tag with no submit button provided, but there is no form within the content.

Links do not have a discernible name
Fails 2.4.4 Link Purpose (In Context) and 4.1.2 Name, Role, Value:

A number of links have no link text or accessible name. The purpose of each link needs to be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general.

What we’re doing to improve accessibility
We are currently planning to move this website to a new platform and as part of this work we will fix the areas of non-compliance listed.

Timescales will be provided once confirmed.

Disproportionate burden
Leeds City Council believes all content should be accessible for everyone. We do not currently intend to claim disproportionate burden for any website content.

Content that’s not within the scope of the accessibility regulations
Leeds City Council intends to make all our content accessible.

Preparation of this accessibility statement
This statement was prepared on 10 October 2024.

This website was last tested on 10 October 2024. The test was carried out by Leeds City Council.

We tested a selection of pages, ensuring those tested reflected the variety of different page layouts used on our website.

The pages we tested were: